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Returns

RETURNS POLICY

At Face Paint Shop Australia we have a simple philosophy: 

Selected with Care | Delivered with Love.

What does this mean? 

We offer the highest quality face and body art products and we deliver them to you with care and love, because you deserve nothing less.


Of course, we hope you're 100% happy with your purchase. And... if you're not, then you can return any item/s you order from us within 30 days of the delivery date for a no fuss refund or store credit.


Please note: for health and hygiene reasons, we can only accept items that are returned to us unused, in their original condition and packaging.


If you receive a damaged or faulty item, we'll arrange a replacement at no additional cost to you. To make a claim, please use the chat icon on the bottom right of your screen to start a conversation with our help desk.


For all other return requests, please follow the process below:

30 DAY CHANGE OF MIND RETURNS

1. You may return an item for 'change of mind' within 30 days of receiving that item;


2. This policy does not apply if the product/s you have received arrive damaged or broken, are faulty, or are not what you ordered. Our faulty product return policy is below (for faulty/damaged goods, please skip to the next section);


3. For change of mind (unwanted or unsuitable) goods may be returned for a store credit note or refund;


4. Before we process a claim, goods must be returned to us in their original, unopened packaging. For hygiene reasons, items must be un-used, and un-damaged; Under no circumstances will we issue a credit note or refund before we have received your product and confirmed it as being in good condition. We recommend that you securely package your returned items so they are not damaged in transit;


5. Include a note with your returns package, indicating the order number and reason for return;


6. The cost of returning by post is your responsibility. Make sure you retain your Auspost tracking number as proof of lodgement;


7. Returns for change of mind will be credited to your store account, or to the original payment method you selected at the time the order was placed, in the amount you paid for the product;


8. Returned items must be sent to the following address:


Returns

Face Paint Shop Australia

Unit 1, 8 Treelands Drive 

Yamba NSW 2464



FAULTY PRODUCT RETURNS POLICY

Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:


  • has a problem that would have stopped someone from buying the item if they had known about it;
  • is unsafe;
  • is significantly different from the sample or description; or
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If you receive an item that is damaged, faulty, or not what you ordered - please get in touch via our help desk (the orange icon is on the bottom right of this screen) to start a conversation with our friendly customer support team.

WHAT WE DO NOT COVER

1.  Damage resulting from improper use;

2. Damage resulting from misuse, or accidents;

3. Damage caused due to modification.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

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