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Delivery Info

Delivery Info

We are an online only retailer. We ship directly from our warehouse in the beautiful Clarence Valley, Northern NSW, Australia.

Orders are delivered via Auspost with flat rate shipping.

We process orders daily

Monday to Friday, excluding NSW public holidays.

We will be closed over Christmas and New Year.

All orders are processed by our own team of packing pixies. Our priority is to get your order picked and packed accurately and securely, and into your hands as quickly as possible.

We've shipped over 50,000 orders since 2013.

When you shop with us, you can be confident that you're shopping with Australia's most experienced speciality retailer of face and body art supplies. But don't take our word for it - read our reviews.


How Much Does Delivery Cost?

The fee you are charged is determined by the option you select at the checkout, ie. Express, Regular, or International.

We subsidise the cost of shipping to offer you competitive rates.

Regular (Standard) Delivery

This is a flat rate delivery fee within Australia.

  • $9.95 for orders under $99
  • Free for orders over $99 - after any discounts are applied
  • Insurance is offered for a small additional fee. The amount is determined by the order sub-total. Insurance is optional.

Express Delivery

This is a flat rate delivery fee within Australia.

  • $11.95 for all express orders within Australia, regardless of size
  • Insurance is offered for a small additional fee. The amount is determined by the order sub-total. Insurance is optional.
  • If your order qualifies for free delivery but you select Express, you will be charged for Express
  • If your order qualifies for free delivery and you select free delivery, your order will be shipped via regular parcel post

International Express Delivery

This is a flat-rate delivery fee calculated based on the delivery address (ie country or region the order will be shipped to). We only offer Express shipping for international orders, and we do not offer economy options.

We do not ship to all countries or regions. See below for more info.

Do You Offer Next Day Delivery?

Generally, no.

Please allow 1 day for order processing plus 2-3 business days for express delivery.

Next-day delivery may be available in your area, if you meet the following conditions:

  1. If you're in northern NSW or South East QLD, including Brisbane > overnight delivery MAY be possible
  2. You must select Express Shipping
  3. You must complete your order before 1pm (NSW time)

Remember: free shipping is NOT express.

How Long Does Delivery Take?

Delivery times vary based on the delivery option you select at the checkout, and the delivery location.

Our promise to you is that we will process and ship your order as fast as possible.

Each order is prepared in chronological order, however, Express orders always receive priority processing ahead of all other orders and jump the queue.

  • Express orders will be processed within 1 business day.
  • All other orders will be processed within 2 business days.

As a very general guide, most parcels will be delivered within 2-14 days, noting that we have no control over actual delivery times.

Allow a extra time during peak periods, and/or if you're in a remote location.,

Customers in remote areas, as well as Western Australia, Tasmania, and the Northern Territory are advised that orders sent via Parcel Post (including free shipping) may take up to 14 days for delivery.

We understand this can be frustrating and apologise for the inconvenience caused. If you don't mind waiting, then please take advantage of our free shipping offer (if you qualify) ... otherwise, we recommend Express Post for the above locations

Please allow plenty of time for your order to arrive AND select Express for the fastest possible delivery time.

How Do I Track My Order?

We understand how important it is to receive timely updates regarding the progress and shipping of your order.

We aim to keep you informed at every step.

When your order has been dispatched, you will receive an email with tracking information. Please ensure your contact details are accurate. If you include your mobile number, Australia Post will send your tracking updates via SMS.

Alternatively, you can open our help desk (using the orange helpdesk button located on the bottom right side of your screen).

1. You'll be prompted to enter your order number and email address

2. If your order has been shipped, you'll be given a tracking number - click on it

3. You'll be redirected to the Auspost tracking page for the latest update on your special delivery

If you don't have your order number handy, you can log in to your store account and you'll find your order and tracking information there.

You can check your order and tracking information at any time by referring to your confirmation email, which includes a clickable link (ie. your tracking number) > this will redirect you to an order status and tracking page.

Can I  Pick Up at the Door, or Shop in Store?

We are an online-only retailer. You can find the full range of our products on our website, with up-to-date prices. We do not offer click and collect, pick up, or in-store shopping.

Can I Add Instructions for Delivery to My Post Label?

No. Other than the usual delivery details (ie. name, business name, delivery address), we are unable to add any other details to your Auspost label.

Can I Add or Swap Items, Make Changes to My Order, Combine Two Orders, or Cancel a Current Order?

No. Orders that are confirmed and awaiting fulfilment, or that have commenced packing, cannot be changed or ammended.

This applies to any requests to add, remove, adjust quanties, or swap items.

If you wish to add extra items, you will need to place another order, which will be shipped separately. Additional delivery fees may apply.

For cancellations/refunds, a processing fee of $15 will be deducted from your refund to cover any costs we may have incurred, including but not limited to payment processor fees, administration, restocking, etc

If an order has already shipped, we cannot process a refund until it is returned to us.

Can I change my address after my order has been placed?

No. You can't change your delivery address after your order has been placed.

Once you receive your tracking information email, it may be possible to change your delivery address with Auspost, but you'll need to contact them directly using your tracking number as a reference.

If your order can't be delivered, it will be returned to us.

You will have the option to receive a refund for your order, or we can resend it to a different address.

If you would like us to resend your order, a shipping fee of $11.95 will apply.

If you opt for a refund, a processing fee of $15 will apply, to be deducted from the amount refunded. This covers any costs we may have incurred, including but not limited to payment processor fees, administration, restocking, shipping paid, etc

What's the point of paying for Express if you can't guarantee overnight delivery?

Customers who select Express shipping can be assured that:

  • The order will be processed and dispatched within 1 business day, ahead of all regular/standard orders in the queue AND
  • The order will be shipped with an Express Post Label, giving it the best possible chance for delivery within 2-3 business days.

Customers who do NOT select Express shipping can expect delivery to take 5-14 days. Non-express orders will be processed only after Express Orders have been completed (but within 2 business days).

Based on our experience of shipping over 50,000 orders since 2013, we are confident that your Express Parcel will be delivered within our estimate of 2-3 busness days.

There are always exceptions... but if you need it fast - or if your location is defined as 'remote' by Auspost, Express is the way to go.

Having said that, we've been made aware that when Auspost sends tracking advice to our customers, they sometimes estimate up to 5 days for Express delivery.

We understand that this may create anxiety. Don't panic.

It appears that Auspost is attempting to to minimise their customer support tickets and on almost every occasion, the order is delivered within 2-3 business days.

If your order doesn't arrive in this timeframe, you may return to sender for a full refund. We'll waive any handling and processing fees

If you choose to keep your order (and it has arrived late) we may, at our discretion, consider offering $11.95 store credit.

International Shipping?

We ship (by air) to many countries and regions of the world, but not everywhere.

At this time, we ship to New Zealand, Singapore, Malaysia, Hong Kong, Pacific Islands, Philippines, and Indonesia.

We do not ship to Europe, Middle East, China, USA, UK and South America.

You should check here first for the latest information for international parcels: https://auspost.com.au/service-updates/international-delivery-times

  • If you place an order and we can't ship your order for any reason, we will refund you.
  • Some items cannot be shipped by air because they are flammable. If you order an item that is flammable - as indicated in the product description - we will refund you for that item before shipping.
  • Shipping times can vary significantly, depending on your region of the world.
  • Shipping rates are determined by region and calculated at the check-out, after you enter the delivery address
  • We offer Express Parcel International with Insurance (by Auspost) for all international deliveries. We do not offer economy shipping for international orders.
  • Tracking is provided by Australia Post.
  • Goods sent to international addresses will not include the Australian Goods and Services Tax (GST).
  • Imports - your order will be considered an import and may be inspected by your local importing authority (customs), which can cause delays.
  • There may also be additional import duties and/or taxes payable in your country or region. Additional costs are the buyer's responsibility. 
  • It is the responsibility of the buyer (ie YOU) to be aware of the import conditions of your delivery - including but not limited to prohibitions, restrictions, limitations, etc and to find out what documents may be required.
  • Face Paint Shop Australia does NOT collect taxes on behalf of your country/region and we can not be held liable for any import taxes or duties you may be required to pay in addition to the agreed purchase price.
  • If your order is returned to us, for any reason (unopened, undamaged, and in it's original packaging) - we may consider a refund, less a handling fee of $15 AND any shipping and delivery fees we have incurred.
  • Damaged items or items that are not re-saleable will not be refunded.

What if I only have stencils? Can I get them sent in a standard envelope?

Our flat rate delivery fees apply to stencils-only orders too.

Your stencils will be shipped in a secure box, inside a waterproof satchel, with tracking. We will provide the same level of service in preparing stencils for shipping as we do for any other item in our store.

In addition, we find that sending items in a regular, untracked envelope can be unreliable, risks damage, and is generally quite slow to deliver. f the envelope goes missing in transit, then we are not able to follow it up, which leads to a disappointing experience all round.

And let's be honest - if it's not worth spending $9.95 to have your stencils shipped in a secure, tracked package, it's also not worth our time to ship 1-2 stencils.

We Deliver with Australia Post

50 000 customers