Got a Question for Kate?

Check out our common FAQs below, or send us an email us using our contact form (it may take a moment to load): 



Hi! My name is Kate Matthews and this is my store. Welcome! You already know we're online, but did you know we have showroom/warehouse too?

Shop 1, 8 Treelands Drive Yamba NSW 2464 (opp Coles, Yamba).

There are no big signs out front but you can get directions via Google Maps here.

We're Open to the Public Tuesday to Friday ~ 9.30am to 2.30pm ~ by appointment only.

Got a question?

Our FAQs might help... or you can send us an email via the form above.

At, we have thousands of carefully selected, beautiful face and body art products to choose from; and all those options can be a little mind-boggling, especially if you're new. I've been a working face painter since 2011, and I very clearly remember how overwhelming it was to get started, and then up to speed. If you have any questions regarding face painting and body art, launching or running a successful fundraiser, event, or business, please get in touch

:) Kate

Q. Delivery and Returns?

For full details of our Delivery and Returns Policy, see here

Q. If I place an order now, when will it be processed?

A. We have reputation for processing our orders FAST. We pick, pack and post ALL orders ASAP, on the same business day wherever possible; when we're super busy, sometimes we don't get a chance to process non-urgent, orders marked as "regular/free shipping", until the following business day. You'll find our full guide to deliveries here - plus an Auspost delivery calculator (just enter your postcode).

Q. I made an order last night / today and I'd like to add something to it? Do I need to pay for shipping again?

A. No, you won't need to pay shipping twice. If we haven't emailed you a tracking number yet, it might not be too late to add extra items to your parcel. Easiest way to do this is to create a new order and select 'pick up in store' at the checkout (it's free). Pop a note in the comments, eg: "add to previous order", and we'll do the rest. But we do pack and post fast, so the sooner the better.

Q. I made an order, but can't find my tracking info?  

A. We'll send you an email with your tracking number when your order is ready to go! You can also log into your store account to check the status of your order and your tracking details: click here

Q. I need to update my account details / forgot my password. What should I do?

A. We don't have access to your password, but if you can remember the email account you used to register with us, you can request a reset. click hereIf you can't remember which email address you used for your store account, or can no longer access that email account to reset your password, you may need to create a new account. For privacy and security reasons, we're unable to disclose the personal information of our customers.

Q. I'm having trouble completing my order at the checkout... can you help?

A. Our checkout is SSL secure and encrypted, so you can shop with 100% confidence. But occasionally there's an error which prevents an order from processing. This is often easily fixed by either refreshing your page, or clearing your browser cache and cookies. If that doesn't work, please contact us via our chat, or the form above, and we'll do our best to help complete the order for you. If you take a screenshot of your shopping cart, we can create a purchase order on your behalf to help process the order without delay.

Q. Tell me more about Face Paint Club?

A. Our Face Paint Club offers members a variety of rewards and perks, including member's only discounts, offers, giveaways, challenges, and more. We also have a social support group on Facebook. Membership is free and you can join here

Q. I have a question about my order - something is missing / broken / there was a mix up / I want to request an exchange/refund/return.
A. Please use the contact form above and include as many details as you can to help us process your claim. If you have a photo, you can upload that via the form too. Don't worry, we'll sort it out for you.


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