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Face Paint Shop Australia

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Delivery & Returns

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WE PACK & POST DAILY:

Monday to Friday, excluding public or special holidays

TO CALCULATE YOUR DELIVERY TIME CLICK HERE (OUR POSTCODE 2464)

Note: when estimating delivery time, AusPost does NOT include weekends or public holidays. If it's urgent, choose Express (free shipping for orders over $125 is regular parcel post). Same day processing for Express Orders made by 1pm AEST

We're open to the public

Monday to Friday ~ 9.30am to 2.30pm & other times by appointment (excluding public holidays).

1/8 Treelands Drive Yamba NSW 2464

 

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100% HAPPY - Our Commitment to You - Satisfaction Guarantee

We're committed to providing efficient, reliable service and quality products.

If you're not 100% happy with your order please let us know and we'll work with you to resolve any concerns. 100-happy.jpg

What does this mean?

  • We stock quality products - professional-grade cosmetic paints and makeup supplies designed to give you the best results possible. You won't find these in your supermarket, craft or discount store;
  • We provide quick turnaround. Most of our orders are dispatched on the same day (for orders made prior to 1pm AEST), or on the following business day. With priority given to express orders. Some exceptions may apply;
  • We promise to take care when packing and sending your order. Our packing pixies will lovingly wrap your goodies in bubbles (where appropriate), and secure them in a sturdy box. This will be enclosed in a waterproof satchel, to ensure your goods reach you in the best possible condition;
  • Our parcels include tracking ~ updates are emailed to you directly from Australia Post to assist you in following your delivery;
  • We provide after-sales service. If you have any questions, we're here to help. We have more than 8 years experience in pro face painting for expert advice.

We have a 28 day returns policy for change of mind.

  • You're protected by Australian Consumer Law. For faulty, damaged or incorrect items,please let us know within 28 days of receipt and we will exchange, credit, or refund you for the item/s. We'll also cover any additional postage. Please email us with the details of the item, your order number and a photo (if possible).
  • If you change your mind, we will exchange or credit to the value of the purchase price for any unused item/s returned in it's original packaging, less any shipping fees we have incurred (buyer pays return shipping fees for change of mind). Any return requests must be made via email within 28 days of receipt.
  • For full details, or to request a credit, exchange or refund, please see our RETURNS POLICY below. 

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SHIPPING & DELIVERY GUIDES

We know you can't wait to receive your special delivery, and sometimes it's an emergency... which is why we pull out all stops to avoid unnecessary delays. We aim to pack and post your order within 24 hours of confirmation (excluding weekends & holidays). But please remember - our estimates are intended as a guide only; they're not a guarantee. It's best to allow plenty of time for delivery, and if you need something by a particular date, select our PRIORITY EXPRESS option. We always pack and post our Priority Express orders first. And besides, Regular Parcel post can sometimes be a little sloooowww - especially if you're in Western Australian, Northern Territory, Tasmania, or areas classified as 'remote'. Regular Parcel post can take up to 2 weeks from the date we lodge it to reach our remote customers. That's a long time to wait! So choose express or be patient. The choice is yours.

Within Australia:

Need it fast? Choose PRIORITY EXPRESS

  • When you complete your order BEFORE 1pm on a business day (ie. Mon-Fri, AEST) and select EXPRESS shipping, we will pack and post on the SAME day. Excludes holidays and unexpected events eg telecommunications breakdowns; major storms, floods, and power outages.
  • WE DO NOT GUARANTEE OVERNIGHT DELIVERY.
  • Your order should be made by 1pm (AEST) on a Wednesday if you need it by the weekend, but remember, no guarantees.
  • Please allow 2-3 business days for delivery from our warehouse located in Northern NSW. South East Queensland & Northern NSW are usually overnight, but we have found most other locations within Australia are 2-3 business days.
  • All parcels are subject to Australia Post's Express Network T&C.
  • Parcels may be delivered with Authority to Leave (ie Safe Drop). If you require signature on delivery and/or insurance, please select this option at the checkout. Additional fees apply;
  • Tracking and delivery updates will be provided by Auspost via email and/or sms;
    • Please ensure your contact and delivery details are 100% accurate. Incomplete or inaccurate delivery details cause delays and additional costs if returned to sender;
    • If your EXPRESS order hasn't arrived within 3 business days of dispatch, please contact us so we can lodge a query with Auspost;
  • Flammable liquids cannot be sent via air and will travel by road. Please read all product descriptions carefully before placing your order.

Want FREE SHIPPING?

We know, paying for shipping on top of your goodies makes you feel a little sad. We don't like it either. So if you'd rather spend those extra dollars on face paint, or ice-cream, then take advantage of our FREE SHIPPING option.

When your total order value meets our minimum requirement @ $125  in total, you'll automatically qualify.

But please keep in mind, FREE shipping is by REGULAR parcel post, NOT express. So you'll need to wait a little longer for your goodies to arrive. To pass the time, may I suggest eating ice-cream, which will help remind you that you've saved on postage. Win-Win.

  • Allow up to 7-14 business days for delivery when selecting the Free Shipping option. If you're in an area that AusPost classifies as 'remote', Western Australia, Tasmania, or the Northern Territory - we recommend Express. Or being extra patient. You choose.
  • Parcels may be delivered with Authority to Leave (ie Safe Drop). If you require signature on delivery and/or insurance, please select this option at the checkout. Additional fees apply;
  • Tracking and delivery updates will be provided by Auspost via email and/or sms;
    • Please ensure your contact and delivery details are 100% accurate. Incomplete or inaccurate delivery details cause delays and additional costs if returned to sender;
    • If an order hasn't arrived within 10 business days of dispatch, and you're not in a remote location, please contact us so we can lodge a query with AusPost;

Insurance is Optional but Recommended:

  • All our parcels are tracked;
  • Because we pack our goods carefully, we're confident that breakages are very unlikely. But occasionally, it happens. So if your special delivery is broken or faulty - simply contact us and we'll take care of you.
  • We don't have 500x 5 Star ratings because we're perfect. Our customers love us because we do our best, and when problems occur, we fix them with minimal fuss;
  • We DON'T accept claims for LOST/STOLEN parcels if AusPost provides us tracking information to indicate the parcel has been delivered via SAFE DROP / SIGNATURE to the shipping address provided to us. An order will be considered lost in transit ONLY if tracking indicates it hasn't been delivered to the shipping address provided, within 21 days of dispatch.
  • For your peace of mind, we recommend you add signature on delivery to orders valued over $200 or where safe drop isn't a reliable option.
  • If you suspect your parcel has been stolen, AusPost recommends filing a Police Report. We can assist by providing proof of delivery, on request.

International delivery:

Yes! We send world-wide.

We have many happy customers in New Zealand, Singapore, Hong Kong, Malaysia, and the Pacific Islands. Occasionally we also send to the UK, USA, and South America too. Shipping rates are determined by region and calculated at the check-out. We send Parcel Express with Insurance as standard. Tracking is provided by Australia Post. Goods sent to international addresses are GST free. Since the world is a big place, delivery times can vary. You can use the delivery calculator below to estimate delivery times: 

TO CALCULATE YOUR DELIVERY TIME CLICK HERE & ENTER YOUR COUNTRY (OUR POSTCODE IS 2464)

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PICK UP - by appointment

Yes, you can pick up your order from the Face Paint Shop Australia warehouse in Yamba. You're more than welcome to ask questions and request a demo.

Since we sometimes pop out for lunch, or for other reasons, it's a good idea to make a time, especially if you're visiting from afar. We're here most weekdays at SHOP 1 / 8 Treelands Drive Yamba (opp Yamba Fair & Coles Yamba) ~ Email me now and make a time!

Additional Info:

  • If choosing to pay by Direct Bank Deposit or PayPal eCheque, please note processing of your payment by the bank may take several working days. This is dependent on the bank or PAYPAL and beyond our control. We will not ship your order until your payment has been cleared in our account. Probably a good idea to email us your payment confirmation so we can process your order without unnecessary delays;
  • We will arrange Auspost to send you a tracking and delivery email updates. Please ensure your contact and shipping details are accurate.
  • While we strive for prompt dispatch, please understand we cannot guarantee delivery times as this is beyond our control.
  • Completed orders are orders that have been paid for in full.
  • Got any questions? You can email me :)

A note about adding notes to your order:

If you have a comment or note you would like to add with your order please feel welcome to include it as you go through the check out. If you require an order before (or after) a certain date, please let us know. We will do our best to meet your needs. However, while we endeavor to include specific delivery requests for your local postie, we can't guarantee they will be adhered to. BTW, if it's a note for your postie, please keep it brief as we can't write an essay on your label!

Returns Policy: Your satisfaction is 100% guaranteed.

Did we make a mistake?

Oops! We send thousands of orders every year, and despite our best efforts, sometimes our packing pixies make boo-boos. It's rare, but it happens. If we've made a mistake and sent you an incorrect item, the wrong size, or maybe we've missed something... please let us know ASAP. We'll make it right, either with a refund, replacement, or store credit. Just let us know!

Changed your mind? Didn't arrive in time?

That's OK! You may return any NEW, UNOPENED & UNUSED items within 28 days of delivery for a full refund of the purchase price (less any postage fees if applicable), or exchange for items of the same value (please note, for change of mind, you are required to cover any additional postage fees).

If you need to return an item or your order, please follow the steps below

1. Log in to your store account here
2. Find your order using the "Complete Orders" link under the My Account menu

3. Click the Return Item(s) button.

We'll notify you via e-mail of your refund once we've received and processed the returned item or order.  You should expect to receive your refund within 2-4 weeks , however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return package (up to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Got a question or comment about your order? Send me a message now.

 

Thanks for choosing to shop with Face Paint Shop Australia, a leading provider of quality face paint supplies in Australia since 2013. 

For quality, value and service - you won't find better than www.facepaintshopaustralia.com

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